Official languages in which it is possible to contact the point of contact: Czech, English.
This single point of contact relates to the intermediary services operated by ACOMWARE s.r.o., namely the servers vanocni-darky.cz and fercena.cz.
Using this form, you may notify us of illegal content or content that is contrary to the terms of service (if this is enabled in the respective service) disseminated on the websites of the intermediary services of ACOMWARE s.r.o. ("ACOMWARE") by their users.
This page has been prepared in connection with Regulation (EU) 2022/2065 on digital services ("DSA"). Under the DSA, ACOMWARE is not liable, to the extent set out in Article 6 DSA, for content uploaded to its intermediary services by their users. However, it is obliged to establish a mechanism for notifying illegal content (the so-called notice & action mechanism) pursuant to Article 16 DSA. ACOMWARE has decided that, through this mechanism, it will generally also accept notifications that do not concern illegal content but content that is contrary to the terms of service. Illegal content and content that is contrary to the terms of service will hereinafter be collectively referred to as "objectionable content".
Objectionable content is content that is contrary to the terms of the relevant service or that is illegal.
Illegal content is understood as content that violates generally binding legal regulations (for example the Charter of Fundamental Rights and Freedoms, the Constitution and other laws) of the Czech Republic, the European Union, other Member States of the European Union and the States forming the European Economic Area (the EEA States are Liechtenstein, Norway and Iceland).
Prohibited content is specified in the terms and conditions of the individual services.
Anyone – any user of the service, whether registered in it or not (only visiting the service’s website). Objectionable content may also be notified by public authorities. Objectionable content may also be monitored by ACOMWARE as part of the activity referred to as the "Good Samaritan" – see Article 7 DSA.
Please complete this form and send it to compliance@acomware.cz, preferably with the subject line "Notification pursuant to the DSA". Please note that if you do not fill in your contact details in the form (in particular your e-mail address), we will assume that you do not wish to be contacted further in relation to your complaint. The form does not need to be signed.
The completed form will be forwarded to the administrators of the relevant service for processing. Please note that the more precise your description of the objectionable nature of the reported content and the link to it, the easier it will be for us to handle the matter. You may attach additional documents to the notification to support your claim.
Receipt of your notification drawing attention to objectionable content will be confirmed by an e-mail sent to the e-mail address you provide in your notification; if you do not provide it directly in the form, we will not inform you.
We will then examine your notification and decide whether to take any of the measures provided for in the DSA or in the terms of service against the user who is the originator of the content concerned, or, alternatively, to dismiss the notification. If your notification is not reviewable, for example because it does not contain a link to the objectionable content or the reasons for its objectionable nature, we will also dismiss it without further action.
We will inform you of the decision taken if we have your e-mail address available. If we adopt any of the measures referred to in Article 17(1) of the DSA, we will notify the user who is the originator of the content to which the measure relates.
If you do not agree with our decision regarding your notification, you have the right to use our internal complaint-handling system within the meaning of Article 20 DSA (appeal system). In such a case, please send a complaint by e-mail to compliance@acomware.cz and specify precisely why you disagree with our decision, or send us additional documents substantiating your assertions. If the complaint contains sufficient grounds for us to conclude that our decision not to take any action based on the notification is unjustified, we will revoke that decision without undue delay.
A complaint pursuant to Article 20 DSA may be lodged for a period of six months from the date of receipt of our information on how your notification was handled.
You also have the right to contact the Digital Services Coordinator under the DSA, which is the Czech Telecommunication Office, the right to use out-of-court dispute settlement as referred to in Article 21 DSA and the right to judicial protection.
Pursuant to Article 23(2) DSA, we may suspend the handling of notifications and complaints submitted through the mechanisms under the DSA with respect to persons or entities or complainants who frequently submit manifestly unfounded notifications or complaints. In such a case, we reserve the right, after prior warning, not to accept notifications and complaints from such persons for an appropriate period of time.
The content moderation report for the period 17/02/2025 – 31/12/2025 is available here.